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Upcoming Courses

UPCOMING COURSES (SEPTEMBER 2025)

No.	Course Titles	Location	Dates	Hrs	Days	Speakers	Nomination Deadlines
1.	MS Excel-Intermediate	Muscat	8-9 Sep 2025	11	2	Mr. Yousuf Al Khanbashi	25 Aug
2.	Business Writing (Part I) (Letters/Memos)	Muscat	14-15 Sep 2025	11	2	Ms. Hind Al Saadi	31 Aug
3.	Certificate in Corporate Credit Analysis - Module I	Muscat	15-16 Sep 2025	11	2	Mr. M. Gnanendran	1 Sep
4.	Decision Making and Problem Solving	Muscat	16-17 Sep 2025	11	2	Ms. Dina Al Maimani	2 Sep
5.	Analysis & Interpretation of Financial Statements	Muscat	17-18 Sep 2025	11	2	Dr. Yousuf Al Balushi	3 Sep
6.	Certificate in Corporate Credit Analysis - Module II	Muscat	22-23 Sep 2025	11	2	Dr. Roslin Lazarus	7 Sep
7.	Excellent Customer Service for Disabled Customers	Virtual	22,23-24 Sep 2025	9	3	Ms. Fatma Al Balushi	7 Sep
8.	Problem Loan Management	Muscat	23-24 Sep 2025	11	2	Ms. Afra Al Zadjali & Mr. Hisham Hassan Moosa	8 Sep

MS EXCEL INTERMEDIATE
Course Date	8-9 September 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Mr. Yousuf Al Khanbashi
Key Learning Objectives	To develop an understanding of the ways in which MS Excel can be used to support data analysis and reporting across functional areas.
Target Participants	All staff.
Pre-requisites	Participants should have a good basic knowledge of computers and keyboard functions.
Contents Highlights	Applying advanced formatting options Using functions associated with logical, statistical, financial, and mathematical operations Creating charts and applying advanced chart formatting Working with tables and lists to analyze, filter and sort data Creating and using scenarios Creating a total sheet Validating and auditing spreadsheet data Working with SUMIF & SUMIFS functions Working with PMT and Subtotals functions
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussions, lab work.
Speaker Profile	Mr. Yousuf Al Khanbashi Lecturer at the Centre for Preparatory Studies of CBFS. He holds a Master’s degree in Digital Technologies, Communication and Education from University of Manchester - UK. He holds a Bachelor’s degree in Instructional and Teaching Technologies from SQU. His teaching experience spans more than 15 years across three higher education institutions. He conducts training on Microsoft Office applications and is a Certified Creative Train-the-Trainer from IDEAS.

BUSINESS WRITING (LETTERS/MEMOS) – (PART I)
Course Date	14-15 September 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Ms. Hind Al Saadi
Key Learning Objectives	To understand the principles of business writing and apply the process of business writing to any business message for increased effectiveness in their business communications.
Target Participants	All staff.
Pre-requisites	This is not a grammar course. Hence participants should have basic knowledge of English and should be able to write simple sentences.
Contents Highlights	Part I Principles of business writing Different types of business letters Structure, layout and styles of presentation Planning of a letter
Certification	CBFS certificate of completion for participants who attend all days of training in all the 3 parts.
Training Methods	Power point presentation, lecture, interactive discussions, exercises, activities, videos, quizzes.
Speaker Profile	Ms. Hind Al Saadi Lecturer at the Centre for Preparatory Studies of CBFS. She has 12 years of experience in teaching in higher education institutions. She was previously Deputy Director of the Language Centre at Muscat College. She has done her MSc in Educational Leadership from University of Leicester, Bachelor’s in English Language and Literature from SQU and Professional Diploma in Teaching from Ajman University. She conducts training in communication skills and business writing.

CERTIFICATE IN CORPORATE CREDIT ANALYSIS (MODULES I & II)
Course Dates	15-16 September 2025 (M-I) 22-23 September 2025 (M-II)
Duration	2 Days, 11 Hours (each)
Location	Muscat
Speaker	Mr. M. Gnanendran & Dr. Roslin Lazarus
Key Learning Objectives	To facilitate a comprehensive understanding of corporate credit function for enabling effective credit related decisions.
Target Participants	Relationship Officers, Managers in Corporate Banking and International Banking divisions, Corporate Credit Risk Managers, Analysts, staff of Corporate Remedial Management division and Credit Auditors with banking experience of less than 2 years.
Pre-requisites	There are no pre-requisites for this course.
Contents Highlights	Module I - Introduction to credit and understanding financial statements Module II - Financial ratio analysis Module III - Cash flow analysis Module IV - Capital budgeting techniques Module V - Structuring of facilities
Certification	CBFS certificate of completion for participants who attend all days of training and pass all the assessments and also the master assessment (Minimum pass marks - 50%). Note: A re-sit fee of RO 50 +VAT per attempt will be charged for any participant who does not pass or is absent for the first attempt of any assessment.
Training Methods	Power point presentation, lecture, interactive discussions, numeric exercises, cases, videos, quizzes, end-of-module assessments, master assessment
Speaker Profile	Mr. M. Gnanendran Lecturer at CBFS. He is a qualified Chartered Global Management Accountant of UK. He started his career in accountancy at KPMG Sri Lanka. He subsequently worked in many commercial organizations including Merchant Bank of Sri Lanka. He conducts training in finance, accounting and internal audit. Dr. Roslin Lazarus Assistant Professor at CBFS. She has over 20 years of teaching experience. She holds a Masters and PhD in Commerce. She holds the Introduction to Securities & Investment (International) certification of CISI, UK. She has completed the IFRS certificate course from AICPA & CIMA. She is a Certified Professional Banker from FINSIA’s (Australia), awarding body Chartered Banker Institute, UK. She conducts training in accounting and finance.

DECISION MAKING AND PROBLEM SOLVING
Course Date	16-17 September 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Ms. Dina Al Maimani
Key Learning Objectives	By the end of the course, the participants will be able to: Practice critical thinking to analyze and define the problem Apply various tools and techniques to determine root cause Apply logical and creative approaches and lateral thinking to generate alternative solutions Determine a decision-making approach and develop criteria for selecting a solution Communicate and implement decisions
Target Participants	Division/Section Heads, Regional/Area Managers, Branch Managers, Assistant Branch Managers, Team Leaders.
Pre-requisites	There are no pre-requisites for this course.
Contents Highlights	Defining problem solving and decision making Tools and techniques for identification and analysis of problem Generating alternative solutions Developing and applying criteria for selecting solutions Implementing and communicating decisions
Certification	CBFS certificate of completion for participants who attend all days of the training.
Training Methods	Power Point presentation, lecture, group discussions, exercises/activities, case studies, videos.
Speaker Profile	Ms. Dina Al Maimani Deputy Director- PG Studies Research & Innovation Department at CBFS and Strathclyde Business School’s Oman Centre Manager. She has over 17 years of experience in varied fields (including education management, banking, marketing, media). She has an MBA (with Merit) from Strathclyde Business School (with Project Distinction in Entrepreneurship Studies) and holds a BSc in English Language and Literature from SQU. She is the winner of Al Mar’aa Excellence Award 2022 for “Omani Woman Achiever in Educational Service”.

ANALYSIS AND INTERPRETATION OF FINANCIAL STATEMENTS
Course Date	16-17 September 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Dr. Yousuf Al Balushi
Key Learning Objectives	To learn the importance of analysing performance of a company and the main criteria to be followed in financial analysis and use of the interpretation for economic decisions.
Target Participants	Relationship Officers, Managers in Corporate Banking and International Banking divisions, Corporate Credit Risk Managers, Analysts, Financial Analysts, staff of Investment Banking division, staff of Corporate Remedial Management and Internal Audit divisions.
Pre-requisites	There are no pre-requisites for this course
Contents Highlights	Introduction to financial statements Techniques of interpretation of financial statements Financial ratios - need and importance Various types of ratios – analysis and interpretation Limitations of ratio analysis Analysing cash flows-Operating, investing, financing
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussions, numeric exercises, cases, videos, quizzes
Speaker Profile	Dr. Yousuf Al Balushi Director of Planning and Quality Assurance Department (PQAD) at CBFS. Bringing a wealth of experience in the higher education sector, his experience spans over 17 years in various academic and administrative capacities. His professional journey includes critical rules in higher education institutions, where he served as assistant Dean Administrative and Finance, Head of Business Studies Department, Head of Accounting department at UTAS. He holds PHD of philosophy in Financial and Banking regulation from the University of Hull, UK. Additionally, he earned a Master of Science in Finance from the University of York, UK, and a bachelor’s degree in Finance from SQU. He is a certified KPI professional and has delivered numerous training programs focused on executing strategic plans and utilizing performance management tools including KPIs. He has also worked as a researcher and reviewer specializing in the domains of banking, insurance, and financial regulations.

EXCELLENT CUSTOMER SERVICE FOR DISABLED CUSTOMERS (VIRTUAL)
Course Date	22,23-24 September 2025
Duration	3 Days, 9 Hours
Location	Virtual (Participants’ own location)
Speaker	Ms. Fatma Al Balushi
Key Learning Objectives	Learn how to interact with differently abled customers and to treat them with due respect and courtesy, which is the key to diversity and excellence in customer service.
Target Participants	Customer service staff of branches, staff of customer care/customer experience divisions, trainers in customer service.
Pre-requisites	There are no pre-requisites for this course.
Contents Highlights	Understanding the types of disabilities and their challenges How to interact with each type of disability Myths and realities Talking about disabilities: Choosing the right words CBO guidelines on service to disabled customers
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Lecture, PowerPoint presentation, interactive discussions, cases, videos, quizzes.
Speaker Profile	Ms. Fatma Al Balushi An MBA graduate from Sultan Qaboos University, with about 10 years’ experience in client relations and customer service in the Professional Studies Dept. and the Training Centre of CBFS. She is a Certified Creative Train- the- Trainer from Ideas. She is currently managing the Annual Training Plan of the Training Centre of CBFS. Her areas of training expertise are customer service and soft skills.

PROBLEM LOAN MANAGEMENT
Course Date	23-24 September2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Ms. Afra Al Zadjali & Mr. Hisham Hassan Moosa
Key Learning Objectives	On completion of this course the participants will be able to learn about: Defining problem loans Policies and procedures Early warning indicators Identification and resolution of problem loans Understanding of effects of problem loans
Target Participants	Corporate Credit Risk Managers, Analysts, staff of Corporate Remedial Management, Legal, Finance and Internal Audit divisions.
Pre-requisites	Participants should have attended the “Corporate Credit Analysis” course of CBFS or should have a good level of knowledge of corporate credit.
Contents Highlights	Policies and procedures for problem loans Causes and effect Early warning signs of deteriorating accounts Finding solution for problem loans (including restructuring) Provisions of CBO Circular BM 977 and BM 1149
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussions, numeric exercises, cases, videos, quizzes
Speaker Profile	Ms. Afra Al Zadjali Head Debt Capital Markets and Restructuring Division within Investment Banking at Sohar International. She holds a Master’s Degree in Finance from Cranfield University and is a certified debt collections trainer. With over a decade of experience in managing distressed portfolios for Retail and SME sectors at two top International banks, her areas of expertise include quality assurance, strategy, and litigation in debt management. Furthermore, she has experience in project financing, corporate treasury, and the management of stressed assets. Mr. Hisham Moosa Hassan Senior Vice President at Sohar Islamic, Sohar International. With experience exceeding 18 years in both local and international banks, he has specialized in wholesale banking, risk management as well Financial Institutional Relationships. In addition, he has served as a senior treasury manager at Oman Investment Authority (OIA). He graduated from SQU and has Master’s degree from University of Bradford. In addition, he is a Certified Credit Analyst by Moodys Analytics.