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UPCOMING COURSES (November 2023)
No.	Course Title	Days	Dates	Location	Speakers	HRS	Nomination Deadlines
1	CBO Rules related to Treasury & Asset Liability Management	2	5-6 Nov 2023	Muscat	Mr. Juma Al Jabri	12	22 Oct
2	Certificate in Corporate Credit Analysis - Module V	2	6-7 Nov 2023	Muscat	Dr. K. Rajesh Nayak	12	23 Oct
3	Business Writing (Reports) - Part III	2	8-9 Nov 2023	Muscat	Ms. Hind Al Saadi	12	25 Oct
4	Effective Customer Service for Disabled Customers - A Regulatory Perspective (Arabic)	1	12 Nov 2023	Muscat	Ms. Salha Al Zadjali	6	29 Oct
5	VAT and Taxation (with PwC Oman)	1	13-14 Nov 2023	Muscat	Mr. Kanval Ashar, Mr. Afaf Al Naemi, Ms. Ghadeer Al Wardi & Ms. Samiha Al Dughaish	6	1 Nov
6	Preparatory Training for IFQ of CISI, UK - Part 3	2	15-16 Nov 2023	Muscat	Mr. Mohammed Farzan	12	1 Nov
7	Security of Electronic Banking Systems (with ISACA Muscat Chapter)	2	20-21 Nov 2023	Muscat	Mr. Venkat Rao B & Mr. Guruvayurappan Mani	12	6 Nov
8	Certificate in Corporate Credit Analysis - Module VI	2	20-21 Nov 2023	Muscat	CA Sujatha Bhat	12	6 Nov
9	Change Management	2	22-23 Nov 2023	Muscat	Dr. Zaynab Nadeem	12	8 Nov
10	Fraud Risk Management	2	26-27 Nov 2023	Muscat	Mr. Venu Krishnan	12	12 Nov

CBO RULES RELATED TO TREASURY AND ASSET LIABILITY MANAGEMENT
Course Date	5-6 Nov 2023
Duration	2 Days, 12 Hours
Location	Muscat
Speaker	Mr. Juma Al Jabri
Key Learning Objectives	To enable participants to understand the process and approaches to asset liability management (ALM) I banks and the related CBO rules and regulations to Treasury including CBO Circular BM 955.
Target Participants	Junior/Middle level staffs (up to maximum 5 years of experience) pf Treasury (Front, Mid & Back office), Finance, Risk Management and Internal Audit Divisions, who have not attended any Treasury OR Asset Liability Management Course till date.
Pre-requisites	None
Contents Highlights	Overview if treasury functions and role of treasurer. Management of financial risks in bank balance sheets. Products and techniques used for managing risks. Asset Liability Management. Role of ALCO and model terms of reference. Study of ALCO's ALM model to measure liquidity and interest rate risks. Matched funds transfer pricing.
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	PowerPoint Presentation, lecture, group discussions, numeric exercises, quiz.
Speaker’s Profile	Mr. Juma Al Jabri He has over 16 years work experience in Treasury and financial products. He has worked in different banks in Oman treasuries as Money Market, Fixed Income, Interbank, Commodities and FX corporate sales dealer. He is currently working as the Chief Dealer in Bank Dhofar. He has a bachelor's degree in computer science - minor in Business Administration from SQU and and MBA from the University of Strathclyde Business School. He is also one of the few professionals in Oman having both ACI Dealing Certificate and ACI Diploma, having passes both examinations with Merit.

CERTIFICATE IN CORPORATE CREDIT ANALYSIS - MODUELS V & VI
Course Date	6-7 Nov 2023 (M- V) 20-21 Nov 2023 (M-VI)
Duration	2 Days, 12 Hours (each)
Location	Muscat
Speaker	Dr. K. Rajesh Nayak (Module V) CA Sujatha Bhats (Module VI)
Key Learning Objectives	To facilitate a comprehensive understanding of corporate credit function for enabling effective credit related decisions.
Target Participants	Relationship Officers, Managers in Corporate Banking and International Banking divisions, Corporate Credit Risk Managers, Analysts, staff of Corporate Remedial Management Division and Credit Auditors with banking experience of less than 2 years.
Pre-requisites	None
Contents Highlights	Module I - Introduction to credit and understanding financial statements. Module II - Financial ratio analysis Module III - Cash flow analysis Module IV - Capital budgeting techniques Module V - Structuring of facilities Module VI - Writing credit proposals
Certification	CBFS certificate of completion for participants who attend full day of training and pass all the assessments and also the master assessment (Minimum pass marks - 50%). Note: A re-sit fee of RO 50+ VAT per attempt will be charged for any participant who does not pass or is absent for the first attempt pf any assessment.
Training Methods	PowerPoint Presentation, lecture, group discussions, numeric exercises, case studies, quiz, end-of-module assessments, master assessment
Speaker’s Profile	Dr. K. Rajesh Nayak Director - Training at CBFS. He has over 25 years of banking and training experience. His last position was Head of Training and Development at National Bank of Oman (NBO). He is a double Graduate in Commerce and Law, a double Postgraduate in Commerce and Business Administration (MBA) and a Certified Associate of the Indian Institute of Bankers (CAIIB). He has a Doctorate in Business Administration. He holds various professional certifications including Omega Credit Skills Development, Creative Train the Trainer, NLP for Trainers, Kirkpatrick Certificate in Training Evaluation, besides the Introduction to Investments, Islamic Finance Qualification (IFQ) and International Certificate in Wealth and Investment Management (ICWIM) of CISI, UK. He also has a Certificate of Occupational Assessment (Levels A & B) from British Psychological Society and Advanced Diploma in Credit from the Chartered Institute of Bankers (CIB), Scotland. He has attended Executive Development programs on Leadership and Strategy by Queens School of Business, Canada, K3 Performance, UK and Bridges Consulting, Singapore. He has been the reviewer for a book on Management published in USA. He conducts training on corporate credit, risk management, law, anti-money laundering, finance and accounting. CA Sujatha Bhat Senior Lecturer at CBFS. She is a Chartered Accountant from ICAI, India and holds M. Com degree. She has over 2 decades of experience in auditing, taxation and teaching. She is a program leader for ACCA and CAT at CBFS. She conducts training in finance, accounting and budgeting.

BUSINESS WRITING IN 3 PARTS (LETTERS, MEMOS/EMAILS, REPORTS) - PART II
Course Date	8-9 Nov 2023
Duration	2 Days, 12 Hours
Location	Muscat
Speaker	Ms. Hind Al Saadi
Key Learning Objectives	To understand the principles of business writing and apply the process of business writing to any business message for increased effectiveness in their business communication.
Target Participants	All Staff
Pre-requisites	This is not a grammar course. Hence participants should have basic knowledge of English and should be able to write simple sentences.
Contents Highlights	Part II Essentials of e-mails and memos. Structure and layout of e-mails and memos. Planning of e-mails and memos. E-mail management and etiquette.
Certification	CBFS certificate of completion for participants who attend all days of training in all the 3 parts.
Training Methods	PowerPoint Presentation, lecture, group discussions, exercises, activities, videos, quiz
Speaker’s Profile	Ms. Hind Al Saadi Lecturer at the Centre for Preparatory Studies of CBFS. She has 12 years of experience in teaching in higher education institutions. She was previously Deputy Director of the Language Centre at Muscat College. She is registered as an external reviewer at OAAAQA. She has done her MSc in Educational Leadership from University of Leicester, Bachelor’s in English Language and Literature from SQU and Professional Diploma in Teaching from Ajman University. She conducts training in communication skills and business writing.

EFFECTIVE CUSTOMER SERVICE FOR DISABLED CUSTOMERS - A REGULATORY PRESPECTIVE
Course Date	12 Nov 2023
Duration	1 Day, 6 Hours
Location	Muscat
Speaker	Ms. Salha Al Zadjali
Key Learning Objectives	Understanding the regulatory guidelines for serving differently abled customers as a matter of corporate social responsibility and financial inclusion.
Target Participants	ABMs. customer service staff of branches, staff of Customer Care/Customer Experience divisions at HO, Trainers in customer service.
Pre-requisites	None
Contents Highlights	Developing special policies, strategies and procedures Equipping staff with necessary skills Easing access and identification Communications Fair and equitable treatment, relaxation of service terms
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	PowerPoint Presentation, lecture, interactive group discussions
Speaker’s Profile	Ms. Salha Al Zadjali Banking Development Analyst with the Regulation Directorate at Central Bank of Oman. She holds a Bachelor’s degree in Banking and Finance from CBFS. In addition to being certified by Harvard Business School in Management Essentials, she has attended a number of courses in compliance, corporate governance and risk management, financial stability, financial inclusion policies and education strategies, and the future of SMEs. In addition, she is a member of several CBO task forces.

VAT AND TAXATION (WITH PwC OMAN)
Course Date	15 Nov 2023
Duration	1 Day, 6 Hours
Location	Muscat
Speaker	Mr. Kanval Ashar, Mr. Afaf Al Naemi, Ms. Ghadeer Al Wardi & Ms. Samiha Al Dughaishi
Key Learning Objectives	At the end of the course, participants will be be able to understand: The current status of VAT in the GCC and Oman. The background and key features of VAT. Common VAY issues in the financial services sector. The background and scope of WHT. The application and practical considerations of WHT.
Target Participants	Staff of Finance and Internal Audit divisions.
Pre-requisites	Participants should have a basic knowledge of accounting principles.
Contents Highlights	Introduction to VAT. Key VAT principles. VAT compliance considerations. Basic concepts of WHT and specified payments. WHT scope and compliance. Double tax treaties and practical aspects.
Certification	CBFS certificate of completion for participants who attend full day of training.
Training Methods	PowerPoint Presentation, lecture, group discussions, exercises
Speaker’s Profile	Mr. Kanval Ashar Senior Manager in PwC Oman’s Indirect Tax team. He has over 12 years of experience in indirect tax advisory and compliance. He has managed multiple VAT implementation projects and ongoing VAT advisory and compliance engagements across the GCC and India in various sectors/industries. He is a Chartered Accountant and holds a bachelor’s degree in Commerce. Mr. Afaf Al Naemi Tax Manager with PwC’s Tax and Legal team in the Middle East. She has over 7 years of experience in Tax Compliance Services. Prior to joining PwC, she worked in the tax team of another audit firm in Muscat. She has a strong understanding of Oman’s income tax regulations, and the rules and regulations governing commercial companies. She has a bachelor’s degree in accounting from the University of Technology and Applied Sciences. Ms. Ghadeer Al Wardi Senior consultant with PwC Tax practice in Oman, with over 5 years of professional experience. Her experience includes assisting clients in compliance of corporate and withholding tax returns in Oman and further includes assisting clients in dispute resolutions. She has a bachelor’s degree in accounting from the University of Technology and Applied Sciences. Ms. Samiha Al Dughaishi Senior Associate with PwC Oman’s in the indirect tax line of services for over 5 years of experience. Prior to joining the Indirect Tax, she had 3 years’ experience in Assurance services. She has built experience in VAT implementation and developed a comprehensive understanding of the indirect tax regime in the GCC. She has been responsible for VAT compliance and advisory services for several clients. She has also been involved in due diligence projects which expanded her knowledge.

PREPARATORY TRAINING FOR ISLAMIC FINANCE QUALIFICATION (IFQ) OF CISI, UK - PART 3
Course Date	15-16 Nov 2023
Duration	2 Days, 12 Hours
Location	Muscat
Speaker	Mr. Mohammed Farzan
Key Learning Objectives	To enable the participants to understand the fundamental concepts of Islamic finance and islamic financing techniques.
Target participants	Staff of Islamic banks and islamic banking windows of conventional banks.
Pre-requisites	A basic knowledge of the fundamentals of Islamic finance.
Contents Highlights	The basis of Islamic banking and finance. Introduction of Islamic banking and finance. Islamic principles of exchange. Basic contracts and their treatment. Financial contracts and techniques applied by Islamic banks. Islamic asset management and Socially Responsible Investing (SRI) Sukuk market. Islamic Insurance - Takaful. Islamic corporate governance.
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	PowerPoint Presentation, lecture, group discussions, exercises, quiz, 2 mock examinations and review.
Speaker’s Profiles	Mr. Mohammed Farzan Lecturer at CBFS. He holds an MBA from the University of Jayawardenapura with a merit grade and is a member of CIMA, UK. He serves as adjunct faculty for the University of Bradford and a local counsellor for the University of Strathclyde. Additionally, he is an ACCA instructor. He holds CIMA Diploma in Islamic Finance. In addition to his lecturing career, he has industry exposure working for leading companies such as UTOPIA group in Sri Lanka. He is the first certified trainer by CISI, UK in Oman and holds their following certifications - Introduction to Securities and Investment, Certificate in Wealth Management, Certificate in Investment Management, Islamic Finance Qualification (IFQ) and Advanced Wealth Management and financial advice. He conducts training in finance, investments, wealth management and Islamic Finance.

SECURITY OF ELECTRONIC BANKING SYSTEMS (WITH ISACA MUSCAT CHAPTER)
Course Date	20-21 Nov 2023
Duration	2 Days, 12 Hours
Location	Muscat
Speaker	Mr. Venkat Rao B & Mr. Guruvayurappan Mani
Key Learning Objectives	To understand: Digital transformation and its impact on banking systems. How to protect the bank and its customers. CBO requirements on security control practices in line with BASEL principles, cybersecurity management framework and other industry standards. How to perform Gap Assessment on the CBO requirements and implementation of information security (IS) program to manage governance, risk and compliance.
Target Participants	Staff of Retail Banking & Corporate Banking (E-Channels) Information Security, Information Technology - IT - Security, Operations, Risk Management, Compliance and Internal Audit Divisions.
Pre-requisites	General understanding of banking systems.
Contents Highlights	Electronic banking systems and digital transformation. Threats and vulnerabilities and their mitigation. CBO requirements on security of electronic banking systems - Circular BM 1136 and "Risk Management Principles for Electronic Banking" published by Basel committee on Banking Supervision (BCBS). Overview of associated security control practices and Guidance on Gap Assessment, implementation of IS program and GRC.
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	PowerPoint Presentation, lecture, group discussions, exercises/activities, case studies, video, quiz.
Speaker’s Profile	Mr. Venkat Rao B Deputy Head of IT & IS at Bank Muscat. He has over 22 years of experience in cybersecurity and risk, cloud security, OT security, and GRC. He has worked in global organizations such as Accenture, IBM, KPMG, Tata Communications, Vodafone, and Wipro. His experience spans across diverse markets including US, UK, France, APAC, and MENA and diverse industries such as IT services, telecom, healthcare, BFSI, oil & gas, manufacturing, and automobile. His professional certifications include MBA, CISSP, CIPM, CRISC, CISA, PMP, TOGAF, AWS/Azure architect-security, Diploma in Cyber Law and CFA Certificate in ESG investing. Mr. Guruvayurappan Mani He has over 25 years of experience in Information Security Governance, Risk and Compliance, Sales and Marketing and Business development for the global clients pf various industry verticals such as Banking, Insurance, Manufacturing, Telecom, Logistics, Media, and Health Care. A member of the ISACA Muscat Chapter, he is also and APMG Accredited trainer for Cybersecurity Fundamentals. Over the course of his career, he has conducted several training sessions for professionals in the banking industry.

CHANGE MANAGEMENT
Course Date	22-23 Nov 2023
Duration	2 Days, 12 Hours
Location	Muscat
Speaker	Dr. Zaynab Nadeem
Key Learning Objectives	By the end of the course, the participants will be able to: Assess a need or an opportunity for change. Appreciate the need for managing change. Develop change management plan. Apply a change management model.
Target Participants	Al staff involved in leading or managing change.
Pre-requisites	None
Contents Highlights	Drivers of change. Change process. Barries to change. Management of change - why organizational change initiatives fail. Change management models - John Potter model, ADKAR model.
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	PowerPoint Presentation, lecture, group discussions, exercises/activities, case studies, video
Speaker’s Profile	Dr. Zaynab Nadeem Assistant Professor at CBFS. She has over 16 years of teaching and training experience in Iraq and Oman. She has a Master of Science in Business Administration and a Doctorate in Management. She has authored a book in Total Quality Management. She conducts training in retail banking, marketing and soft skills.

FRAUD RISK MANAGEMENT
Course Date	26-27 Nov 2023
Duration	2 Days, 12 Hours
Location	Muscat
Speaker	Mr. Venu Krishan
Key Learning Objectives	To understand the key provisions of fraud management and reporting requirements for banks under CBO circular BM 1153.
Target Participants	Staff of Anti-Fraud, Operational Risk Management, Compliance and Internal Audit divisions.
Pre-requisites	General awareness of concepts of fraud.
Contents Highlights	Fraud triangle and fraud Dimond theory. Fraud risk management framework. Fraud detection and prevention controls. Fraud response plan (investigations). Provisions of CBO circular BM 1153.
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	PowerPoint Presentation, lecture, group discussions, exercises, case studies, videos, quiz
Speaker’s Profile	Mr. Venu Krishan Former Chief Manager heading the units of Business Intelligence & Strategic Initiatives, Retail Marketing and MSME at Bank Muscat. He has 39 years of banking experience across Operations, Finance, Branch Management, Trade Finance, Business Intelligence, Micro Finance, and Retail & Investment Banking. He had been part of the task force of all the mergers & acquisitions of Bank Muscat. He holds professional certifications including CAIIB, Certificate in Retail Banking Conduct of Business (LIBF, UK), and Certificates in Investment & Securities, Asset Servicing and Operational Risk (CISI, UK). He is also a Qualified Member of Multi Dollar Round Table (MDRT), USA. He is currently studying for Doctorate Program from UCAM University, Spain, and Certified Financial Planner (CFP) from CFP Board, USA. He has also done extensive participation in the Individual, Team and Executive Coaching programs of International Coaching Federation (ICF, USA). He is a Licensed Insurance and Mutual Fund Adviser certified by the respective regulators in India. He is currently practicing as an Independent Financial Adviser.

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