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DECEMBER 2024

NO.	COURSE TITLES	LOCATION	DATES	HRS	DAYS	SPEAKERS	NOMINATION DEADLINES
1.	Introduction to Trade Finance	Muscat	2-3 Dec 2024	11	2	Mr. Venu Krishnan	18 Nov
2.	Complaints Management and Service Recovery	Virtual	2,3-4 Dec 2024	9	3	Ms. Fatma Al Balushi	18 Nov
3.	Islamic Finance Products	Muscat	4-5 Dec 2024	11	2	Dr. Fatin Al Zadjali	20 Nov
4.	MS Excel-Advanced	Muscat	9-10 Dec 2024	11	2	Mr. Yousuf Al Khanbashi	25 Nov

INTRODUCTION TO TRADE FINANCE
Course Date	2-3 December 2024
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Mr. Venu Krishnan
Key Learning Objectives	To enable participants to understand trade payment mechanisms, the role of documents in trade, the process flow for letters of credit (LC) and the provisions relating to examination of documents received under LC.
Target Participants	Front and back-office staff of Trade Finance division, Relationship Officers, Managers in Corporate Banking and International Banking division, Corporate Credit Risk Managers, Analysts, staff of Corporate Remedial Management division and Credit Auditors.
Pre-requisites	There are no pre-requisites for this course
Contents Highlights	§ Methods of payment/settlement in international trade § INCO terms § Import documents § LC mechanism and types of LCs § Overview of Uniform Customs and Procedures (UCP) 600
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussions, exercises, cases, videos, quizzes
Speaker’s Profile	Mr. Venu Krishnan Former Chief Manager heading the units of Business Intelligence & Strategic Initiatives, Retail Marketing and MSME at Bank Muscat. He has 39 years of banking experience across Operations, Finance, Branch Management, Trade Finance, Business Intelligence, Micro Finance, and Retail & Investment Banking. He had been part of the task force of all the mergers & acquisitions of Bank Muscat. He holds professional certifications including CAIIB, Certificate in Retail Banking Conduct of Business (LIBF, UK), and Certificates in Investment & Securities, Asset Servicing and Operational Risk (CISI, UK). He is also a Qualified Member of Multi Dollar Round Table (MDRT), USA. He is currently studying for Doctorate Program from UCAM University, Spain, and Certified Financial Planner (CFP) from CFP Board, USA. He has also done extensive participation in the Individual, Team and Executive Coaching programs of International Coaching Federation (ICF, USA). He is a Licensed Insurance and Mutual Fund Adviser certified by the respective regulators in India. He is currently practicing as an Independent Financial Adviser.

COMPLAINTS MANAGEMENT AND SERVICE RECOVERY (VIRTUAL)
Course Date	2,3-4 December 2024
Duration	3 Days, 9 Hours (Regional Areas)
Location	Virtual (Participants’ own location)
Speaker	Ms. Fatma Al Balushi
Key Learning Objectives	To understand and apply the approaches and behaviours required to ensure a good customer experience by effective management of customer complaints.
Target Participants	Customer service staff in branches, staff of customer experience and customer care divisions.
Pre-requisites	There are no pre-requisites for this course
Contents Highlights	Elements of customer experience Complaints and their perspective CBO guidelines on complaints redressal Dealing with difficult customers Approaches to service recovery
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussion, exercises/activities, cases, videos, quizzes
Speaker’s Profile	Ms. Fatma Al Balushi An MBA graduate from Sultan Qaboos University, with about 10 years’ experience in client relations and customer service in the Professional Studies Dept. and the Training Centre of CBFS. She is a Certified Creative Train- the- Trainer from Ideas. She is currently managing the Annual Training Plan of the Training Centre of CBFS. Her areas of training expertise are customer service and soft skills.

ISLAMIC FINANCE PRODUCTS
Course Date	4-5 December 2024
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Dr. Fatin Al Zadjali
Key Learning Objectives	To understand the various products and financing techniques in Islamic finance.
Target Participants	All staff working in Islamic banks and windows or supporting Islamic banking function at Head Office level.
Pre-requisites	A basic knowledge of the fundamentals of Islamic finance
Contents Highlights	Fundamentals of Islamic Finance: Principles of Islamic Finance Prohibitions: Riba, Maysir/ Qimar Gharar, Haram/ Halal, Zakat Islamic contract law - Aqd, Mu’amalat, W’ad, Mua’hida Trading & sale contracts – Bai’ Muajjal, Bai’ al Arbun, Bai’ Al ’Inah Wakala, Kafalah, Hawalah, Rahn Modes of Islamic Finance (Loan products): § Murabaha – Murabaha to purchase orderer § Istisna and Salam § Ijara and its various structures § Musharka and Mudarba § Qard Hassan, Tawarruq § Shariah compliant credit cards Modes of sourcing funds (Deposit products): Wadia deposits Current accounts: Amanah, Qard Hassan etc. Savings accounts: Reverse Mudarba Investment accounts: Mudaraba Mutlaqa
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power Point presentation, lecture, interactive discussions, cases, exercises, videos, quizzes
Speaker’s Profile	Dr. Fatin Al Zadjali Head-Learning and Development at Bank Dhofar. She began her career as a banker and worked in two major banks in Oman. She subsequently joined CBFS and evolved into the role of academic and training faculty. She has done her Bachelor’s in Business from Australia, Diploma in Banking from IBFS, MBA from University of Strathclyde – UK and PhD in Islamic Finance from INCEIF- Malaysia. She also has various training related Certifications such as Certified Training Professional (CTP), Creative Train the Trainer and Certified Islamic Banker. Her areas of training expertise are Islamic banking and soft skills.

MS EXCEL ADVANCED
Course Date	9-10 December 2024
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Mr. Yousuf Al Khanbashi
Key Learning Objectives	To help the participants learn advanced functionality of MS Excel for data analysis and reporting across functional areas
Target Participants	All staff
Pre-requisites	Participants should have previously attended the MS Excel -Intermediate course at CBFS or should pass the MS Excel placement test of CBFS. Note: Basic concepts of MS Excel will not be covered in this course.
Contents Highlights	Using a what-if analysis tool Enhancing productivity by working with named cell ranges and macros Using linking, embedding, and importing features to integrate data Comparing and merging spreadsheets Applying spreadsheet security features Understanding the key concepts relating to the application of data analytics in business Understanding and applying key statistical analysis concepts Importing data into a spreadsheet and preparing it for analysis Cleansing and filtering techniques Summarizing data sets using pivot tables and pivot charts
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussions, lab work
Speaker’s Profile	Mr. Yousuf Al Khanbashi Lecturer at the Centre for Preparatory Studies of CBFS. He holds a Master’s degree in Digital Technologies, Communication and Education from University of Manchester - UK. He holds a Bachelor’s degree in Instructional and Teaching Technologies from SQU. His teaching experience spans more than 13 years. He conducts training on MS Office applications.

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